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Why Negative Reviews Can Still Be Good for Businesses

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"Why Negative Reviews Can Still Be Good for Businesses"

This infographic explores how businesses can turn negative feedback into positive outcomes.

Although negative reviews are never desired by any business, there are some surprising positive outcomes that can occur when businesses respond and react thoughtfully. 93% of shoppers even find negative reviews just as helpful in their purchasing decisions as positive ones. 

This infographic details the three reasons why negative reviews can be beneficial for businesses. Explore the data behind what consumers really think when they see negative reviews — and learn how brands can turn dissatisfied customers into lifelong loyalists. Read now to learn more about:

  • Leveraging user-generated content
  • Using negative feedback for innovation
  • Building trust with consumers


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